Refund Policy

Last updated: January 12, 2024

Thank you for choosing NerdCube (Pty) Ltd for your project and services. Please review our refund policy to understand the terms and conditions associated with refunds.

1. Refunds for Project Cancellations:

  • If a project is cancelled after work has commenced, the 50% deposit paid is non-refundable.

  • In the event of full payment for the project, a 50% refund of the total amount is applicable if the project has not been completed.

  • No refunds will be issued once a project has been completed.

2. Exclusions from Refunds:

  • Refunds are not applicable to domain registrations, domain ID protection, SSL certificates, hosting, and security services.

3. Refund Request Process:

  • To request a refund for project cancellation, please contact our customer support team at [email protected].

  • Refunds may take up to 3 business days to process.

  • It may take up to 7 business days for the refunded amount to reflect in the client's account.

4. Non-Refundable Services:

  • Domain registrations, domain ID protection, SSL certificates, hosting, and security services are non-refundable.

5. Modification of Refund Policy:

  • NerdCube (Pty) Ltd reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

6. Contact Information:

  • For any inquiries or concerns regarding our refund policy, please reach out to us at [email protected].

By engaging with our services, you acknowledge and agree to adhere to the terms outlined in this refund policy. We appreciate your trust and look forward to serving you.

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